Telephone Survey Software (CATI / IVR)
Features
- Software modules integrated within the multichannel data collection platform, for optimal productivity.
- Advanced questionnaire scripting tools.
- Questionnaire scripting using a text-to-speech converter or pre-recorded sound files.
- Includes dial and redial protocols.
- Surveys can be conducted in inbound or outbound mode.
- IVR - Automated Telephone Surveys:
- Substantially reduce the high costs usually associated with input and encoding.
- 24/7 support for respondents.
Benefits
- Powerful and user-friendly solution.
- Advanced redialing settings for maximum productivity.
- Call-back prioritization management through an optimized control system.
- Possibility of dispatching call-backs.
- Highly advanced quota control system (simple, crossed, multiple, grouped quotas, etc.)
- Access to reports in real time via Internet or intranet.
- Simple audio and video monitoring easily accessible from outside.
- Complement to surveys via mobiles, Web (CAWI) or face-to-face (CAPI).
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