Predictive Dialer System

Predictive Dialer System


Features

  • Preview, power, and predictive dialing modes
  • Digital recording of partial or complete interviews
  • Intelligent predictive algorithms adapted for research needs.
  • Call-backs priorities fully configurable.
  • Filtering of busy signals, faxes, answering machines, and wrong numbers.
  • Inbound IVR campaign management and call routing to queues with the most appropriate group of interviewers.
  • IVR-based automated surveys as integrated data collection mode.
  • Do not call list tailored to market research compliance regulations.
  • Complete telephone system designed to run with the telephone interviewing solution (CATI).
  • Time zone management.
  • Allows monitoring of interviews (screen image and voice).
  • Scripting of advanced functions (multimedia, transfer, etc.)
  • Call blending for inbound/outbound operations
  • VoIP protocol: Session Initiation Protocol (SIP)
  • Supported codecs: G.711 and enhanced RTP (G.729A ,G.729AB, G.723.1)

Benefits

  • Up to 50% productivity gains by reducing interviewers downtime (up to 52 minutes of interviewer conversation per hour)
  • Minimizes dropped calls through complete control on target drop rate (in %).
  • Predictive dialer adapts instantly to changing conditions.
  • Answered calls connected within one second.
  • Accommodates various combinations of traditional switched telephone networks (PSTN) and IP (VoIP).
  • Access to numerous VoIP services
  • Manages telephone lists in compliance with legal and ethical requirements governing the market research sector.
  • VoIP brings flexibility on capacity increase
  • At ease and efficient in small to very large call centers