NORC at the University of Chicago Partners with Voxco to Expand Research Capabilities
Montreal, Canada – September 25th, 2012: Voxco announced today that NORC at the University of Chicago has selected the Command Center™, multichannel data collection platform to meet its increasing needs and requirements for research data gathering and survey capabilities. Headquartered in Chicago, with clients around the world, the independent research organization NORC informs decision makers through high-quality data collection and analysis. NORC’s investment encompasses the entire spectrum of Command Center™ functionalities and modules including CATI, Web, CAPI, IVR, Mobile and the integrated PRONTO™ predictive dialing telephony system.
“We were looking for a partner with the focus, support structure, and innovative ideas to deliver the flexible and scalable services we require to meet the evolving needs of our industry,” said Ronald J. Jurek, NORC’s Chief Information Officer. “We believe our new relationship with Voxco and the implementation of their Command Center™ product will allow NORC to continue to provide high-quality, cost-effective options for our clients and partners.”
Voxco and NORC have committed to work in partnership to develop and align the Command Center™ platform to meet NORC’s expanding operational needs and increasingly complex survey requirements. This development involves improvements in several areas: extensions to the scripting tool to handle the most complex questionnaires; more flexible call and sample management functionalities to handle the most rigorous and demanding sample and response rate requirements; tighter and more efficient integration between CATI and call management, as well as more transparent and capable mixed modes for CATI, Web, IVR, and CAPI. Ultimately, these innovations will support clients and their projects by increasing capacity and improving NORC’s efficiency through enhanced response rates, improved sample assignment, and technology-increased workforce productivity. Thanks to NORC’s commitment to Voxco’s expertise, Command Center™ continues to improve as the undisputed multichannel data collection platform of choice for large-scale social research projects.
“We are obviously honored that such a renowned research organization has decided to select Voxco following an in-depth evaluation of the different platforms currently available in our industry. I am proud that our solutions and people are able provide the very high level of expertise, functionalities, flexibility and integration that NORC requires.” said Raymond Cyr, Founder and Chairman of the Board of Voxco.
NORC at the University of Chicago is an independent research organization headquartered in downtown Chicago with additional offices on the University of Chicago’s campus and in the D.C. Metro area. NORC also supports a nationwide field staff as well as international research operations. With clients throughout the world, NORC collaborates with government agencies, foundations, educational institutions, nonprofit organizations, and businesses to provide data and analysis that support informed decision making in key areas including health, education, economics, crime, justice, energy, security, and the environment. NORC’s 70 years of leadership and experience in data collection, analysis, and dissemination—coupled with deep subject matter expertise—provides the foundation for effective solutions.
Voxco is a global provider of survey solutions that enable companies, market research firms and institutions to make informed decisions by providing them with the tools to collect, process and analyze data from their environments.