There has been improvement in mobile market research, but even with 87% of people owning a mobile device; only 27% have completed a quantitative survey and 19% a qualitative feedback in 2013. It goes without saying the benefits of mobile surveys: reach, targeting, timing and location data to name a few. Though the on-going industry deliberation is whether mobile surveys are best delivered by app or web. If apps appear to be taking over the mobile sphere, should a market research company create their own or would an in-app survey embedded in a brand’s app yield a higher response rate? What is the approach you are taking?
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