August Software Feature Updates

August Voxco Survey Software Feature Updates

Another month, another round of survey features being added to the Voxco platform. We’re excited to update you on what’s new now that the software was updated overnight. Here we go!

SFTP Support

When uploading survey results to an external site, or downloading raw data files for importation into the Voxco survey platform, we now offer full SFTP support in addition to the pre-existing FTP service.

SFTP is an even more secure method of transferring data that uses a private and safe data stream. Its major benefit is that it encrypts the connection between your computer and the FTP server, never sending file data or passwords as clear text.

SaaS Support for Twilio

Twilio allows its users to programmatically make phone calls and send text messages using its web service APIs. Now, Voxco clients who regularly use Twilio’s short codes when auto-sending SMS text messages can now be fully compliant with provider requirements by enabling an automated response for keywords like ‘help’, ‘stop’, or ‘unsubscribe’.

Survey Widgets Compatibility

Ok, this one isn’t new, but we’d like to highlight it anyways. Survey Widgets offers the ability to add even more innovative features to your online surveys (e.g. enhanced sliders, rotating image galleries, or dynamic image rankings). Fun surveys enhance the respondent experience and drive completion rates & response quality. Their entire library of widgets are fully compatible with Voxco Online and Voxco Mobile Offline.

Lookup Table Filter Conditions: New Operators

You can now more easily return values which are or are not in a list of comma-delimited values by using the new In/Not In operator.

AllRows Piping Command

You can combine the above operator with the new AllRows piping command to generate a CSV list of all answers across a loop.

The command can also be used to return a list of all answers for all mentions of a specific question across all rows of a loop.

For example:

Q1 Checkbox question with choices 1,2,3

  • Q1 loop 1 = 1
  • Q1 loop 2 = 1,2
  • Q1 loop 3 = 3

[Q1.AllRows] will return 1,1,2,3

Update Details

Have any questions about the above functions or compatibilities? Contact your local support center or your Voxco rep. We’re happy to help you get the most out of your Voxco survey software!

July Software Feature Updates

July Voxco Survey Software Feature Updates Windows 10 Blog Header

Voxco regularly integrates brand new features to our online survey software. Sometimes these are based on client requests, sometimes they’re just add-ons that our hard-working development team thinks would be an awesome addition to what is already the industry’s most flexible survey platform.

We’re going to get in the habit of sharing these new features with you via the blog each month as they are released. The features below were updated onto our SaaS platform yesterday, July 20.

Keep an eye out for future updates. For now, here’s what’s new this July!

Windows 10 Support

We now support Windows 10 for all browser-based elements of our platform, including Design, Pronto dashboard, and Supervisor bar for 1.10.5. So you can finally accept those pesky Microsoft update notifications! 😉

Scheduled sample imports & updates

It’s now possible to schedule one-time or recurring sample imports from an external data source.

Users of Voxco Panel Manager can now also schedule one-time or recurring sample updates to automatically update your survey with new panelists.

Task notifications

You can now select that the platform sends automated email notifications to project stakeholders once a task is completed or if it fails. This is helpful for keeping track of the successful execution of distributions and other key project tasks.

Panelist field configuration

You can now specify which panelist fields are required for a panel. This enforces validation every time you import panelists, update panelists, edit an individual panelist or add a new panelist. One more way to ensure that your panel is on-target, every time.

Link panelists to surveys via Survey Sample Import

We’ve added a handful of new automated options for linking panelists and surveys via the existing Survey Sample Import feature. You can now link samples to panels via Panelist ID, Email, Username, Phone, and more.

Copy distributions

Project managers who execute numerous similar survey projects can now further streamline their distribution set-up by copying distribution settings from a past survey. Some small feature changes can make a big difference to project productivity.

New respondent filter options

We’ve added several new options for the the survey respondent filter. You can now identify respondents based on the number of days since the following activities occurred:

  • A respondent started a survey
  • A respondent terminated a survey
  • An email or SMS invitation was sent
  • An email or SMS invitation has NOT been sent
  • An email or SMS invitation was received by a respondent
New survey data cleaning options

You can now choose to clean the answers of calling questions on pre-load. When this option is selected, a pre-load cleaning Branch To action will clean the answer of the calling question.

SMS Invitations

Reminder that since our Voxco Online 5.5.1 update, we have offered the ability to send SMS survey invitations.

As a communication channel, SMS text messages are growing in popularity and offer new reach to the channels with which you can invite respondents and panelists to complete surveys.

If you’d like an overview of how Voxco SMS invitations work, please reach out to your Voxco rep.

Translating custom questions

Can be done via the Translation module, just like other question types.

New features available now!

If you’re using the Voxco platform via the cloud, these new features are available now. If your platform is hosted on-site (yes, this is something we offer!), contact our support team to schedule an update.

To see the full details on each of the above updates, please view the individual sections in our online help section.

Onwards and upwards – see you next month!

Software Update: Voxco Online v5.5.1

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At Voxco, we are constantly developing software features that make our platform better, faster, and more intuitive. We are excited to announce an upcoming minor update to Voxco Online from version 5.5 to version 5.5.1.

The new version introduces two brand new, in-demand features: panelist attribute synchronization and SMS text invitations.

Panelist Attribute Synchronization

Panelist attribute synchronization is a key new feature for clients who have integrated Voxco Panel Manager into their Voxco Online survey platform. The new feature automatically synchronizes panelist attribute updates with the responses of each panelist’s linked Voxco Online surveys (past, present and future).

These features will improve insights and boost panelist engagement, ensuring that no basic attribute questions need to be asked repeatedly.

  • Panelist attribute auto-synching. Panelist attribute data (e.g. email, language, gender) can now be automatically synchronized with the results of questions in your surveys. So if a question is asked on a survey that offers panelist attribute information (eg. ‘What is your language preference?’) and an existing panelist answers it, the answer will automatically be recorded as a panelist attribute for future surveys. This helps with survey targeting and so that you don’t have to ask your panelists the same questions in the future. (Default on. Can be turned off. Exclusion filters available).
  • Reverse survey data updates. You can now enable reverse data updates, which allow past survey data to be automatically updated to reflect changes made to panelist attributes. For example, if you add an attribute to a panelist that indicates college graduation, their responses in past surveys can now be categorized as coming from a college graduate. As you add more panelist attributes, past survey results will become more robust. (Default off)
SMS Distribution

New SMS distribution gives you one more way to reach an increasingly mobile-dependent population. The feature allows you to invite respondents to answer surveys via SMS text message. This distribution method adds to the diverse survey invitation channels already offered via Voxco Online.

The process is easy to integrate:

  • Phone capturing & assignment. Capture, import, and validate respondent phone numbers via completed surveys. Assign phone numbers to panelists.
  • Invite via SMS Text Messages. Once phone numbers are added as attributes, you can send or schedule SMS text message invitations.
  • Flexible distribution settings. You can target respondents based on their phone attribute status (e.g. only invite respondents who clicked on the last SMS invitation).
  • Automated list updates. Lists are auto-updated with SMS unsubscribes.

Voxco Online will be automatically upgraded to v5.5.1 for SaaS clients on Friday, March 11. Clients hosting the platform on-premise are able to schedule a time to upgrade at any time. Once the platform is upgraded, all of the features above will be in place, and users can activate SMS invitations or Voxco Panel Manager by contacting a Voxco rep.

If you have any further requests for our next scheduled software update, let us know! We’re always listening and improving the platform!

Software Update: Voxco Online v5.5

Voxco Online 5.5 blogpost header

In a constant effort to maintain our client’s trust as an industry-leading provider of powerful multi-mode survey software, we release regular software updates to make our platform better, faster, and more intuitive.

Updates are often made to address client requests for new features, or to integrate new cutting-edge capabilities and react to trending methodologies. All software updates are made to further improve our clients’ survey potential.

Here are some highlights of version 5.5 of Voxco Online (Acuity4 Survey), released October 30, 2015:

Single-cell variable enabling

Further improving your team’s ability to program complex logic conditions in Voxco Online, you can now hide or disable individual cells of a Hybrid Grid (not just rows or columns, as before) based on a respondent’s prior answers.

Mobile rendering options for single questions

It’s not always ideal to have automatic device-responsive survey rendering for every question. If you feel individual questions should appear identically on desktop and mobile devices, you’re now able to easily switch the software’s automated mobile rendering off for individual questions.

Image translations

Now ‘translated’ images are available to use for Image Selector questions, and will appear in the respondent’s chosen survey language.

For example, a French respondent and an English respondent will seamlessly see different images for given questions that match the language in which they are taking the survey. Perfect for images with embedded text.

Soft prompting for questions left blank

When a respondent doesn’t answer a given question on a page and tries to skip to the next page with a blank response, you can now suggest new, previously unseen responses for them.

For example, if a respondent leaves a question about their gender (M/F?) blank and tries to progress in the survey to the next page, you can reprompt them to answer with a newly added third option on the same question that reads ‘prefer not to answer’. You could even make ‘prefer not to answer’ their default response for those respondents who previously left that question blank.

This has two major benefits:

  1. Not offering the ‘prefer not to answer’ option up front increases the number of respondents who self-identify their gender.
  2. It then also significantly improves answer rates by differentiating between those respondents who didn’t see a question from those who saw it and consciously chose not to respond.
Reward Points visibility

Users who have integrated Voxco Panel Manager software and incentivize their participants by using a points system can now better keep their panelists up-to-date with their current points balance. Panelists can now see how many points they have collected for redemption from within a survey.

Custom-set a default URL configuration

Users can now single-set a default URL for their surveys using their own domain. Of course it can still be altered if you prefer. You now also have the choice to use either http or https by default.

Flexible back button block properties

You can now program milestones within a survey to ensure that after certain defined points a respondent cannot return to alter previously answered responses or response blocks.

Voxco Online v5.5 is out now!

SaaS users were automatically upgraded to Voxco Online 5.5 on October 30, and all of the above features are available and ready to implement. Contact your account manager with any questions about the changes or how to use some of the new features.

If you have any further requests for our next scheduled software update, let us know! We’re always listening and improving!

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