Voxco Online v6.0 has landed

We have spent the last few months putting the finishing touches on what could be our largest release ever. This past weekend, Voxco Online v6.0 started rolling out for our SaaS clients.

This exciting update will be a major asset for our clients. Many of the new features are client-requested, after all! Voxco Online v6.0 will include over 30 new features and enhancements. Here are just a few of them:

Look & Feel Editor: 2 sliding preview panes with zoom

What are some of the enhancements?
  • Side-by-side look & feel editor. The Theme Customization Parameters and Survey Preview panes are now next to each other, for better visibility during look & feel editing. (above)
  • Show/hide logic on choices. Show or hide individual choices based on a respondent’s past answers and other variables.
  • Numeric ranking question. Respondents can use their keyboards to rank a defined range of choices via the number keys.
  • Timer question. Record the time that a respondent spends on a page, and trigger actions based on the timer.
  • Native back button hiding. No more custom coding needed to hide the back button from respondents!
  • New question copying and randomization options. We have added the ability to randomize groups of questions (while keeping questions in-order per group) and the ability to copy questions multiple times.
  • Clear answers button. Single-select questions (e.g. radio buttons or running totals) now can have a clear answers button for respondents to start again.
  • Choice list headers. You can now add headers to lists of choices for cleaner presentation of groups of choices.
  • Automated question creation for imported variables. When importing sample, you can now automatically create survey questions for unmapped variables. (below)

Auto-generate questions during sample imports to populate missing variables

Those are just a few of the highlights. We’ve also done a full visual refresh, further integration of Voxco Mobile Offline, and added a ton of more detailed features that our most devoted clients will greatly appreciate.

When will YOU upgrade to v6.0?

Clients can check with their organization support user or Voxco rep for a roll-out schedule for their SaaS server. On-premise clients can get in touch with our support team to schedule an update time asap, or let us schedule one for you later in October. Once you’ve gotten used to the new features, let us know via Twitter what you love about Voxco Online v6.0!

Product Planning Successes with our Client Feedback Team

Last month we drew back the curtain to look at the processes we follow to get client feedback. But we also wanted to share examples of the product features and developments that were guided thanks in part to direct feedback from our software users. So let’s do exactly that – below are some live product features that are in active development as a result of feedback from our clients.

Later this summer we’ll be launching version 6.0 of our overall Voxco Survey Platform. It will include a ton of new features for Voxco Online and an even tighter integration of our multimode survey channels. And many of those new features were initially spawned or fine-tuned via in-depth conversations with our client advisory committee. For example:

Side-by-side layout of look and feel editor

One of the anticipated new features landing in 6.0 is the addition of a side-by-side look-and-feel editor. The Theme Customization Parameters and Survey Preview panes will now be positioned next to each other, with sliding pane sizes. This improved use of screen space gives better simultaneous visibility during look & feel editing of your surveys.

Though the feature was kick-started internally by our R&D team, we used the advisory committee to validate our mock-ups and help us ensure the final product is as intuitive as possible. We’re excited to get this new layout launched and into the hands of the rest of our clients this summer. Here’s a sneak peek of what’s to come:

Apply display logic to a choice

Once we began speaking with our users, we started hearing many of the same pieces of feedback repeatedly. One of those frequent requests was two-fold:

  1. Provide the ability to apply show/hide logic to individual choices.
  2. Add a visual indicator of display logic on affected choices for users to see while editing questionnaires.

This simple suggestion quickly turned into one of our favorite parts of the upcoming 6.0 update. It should simultaneously make the survey experience more relevant for respondents while also improving the questionnaire-editing experience for our advanced users.

Additional feature suggestions

An advisory committee member suggested that we rework respondent case filters to make them easier to use. With that member’s input, we have added new case filter options (e.g. unsubscribe filters) via a tab navigation and ensure that all options for case filters are clearly displayed in one place.

Another advisory committee member collaborated with the Product team to help define an easier way to set up redirect URLs for third-party sample respondents, based on how they terminate the survey (completed, out-of-quota, screen-outs). In the past, this was done each time at the survey level, but they suggested adding the ability to create and customize profiles for each sample provider, and define default redirects for each. We liked the idea so much, we didn’t sit on it: it was included in an update that landed this week!

Future update: enhanced reporting features

We’re in the midst of planning a major future release for reporting enhancements. It’s an in-demand update that is high on our list of priorities, so the product team is actively working to determine which new features will be included once it lands. We sent out an all-user survey two months ago, and we have finished evaluating the results to help us prioritize the possible new features.

Storming ahead with help from you!

We’re regularly improving and evolving our survey tools. Join the conversation and help us define the future of the industry’s most flexible survey tools! We encourage all of our clients to answer the surveys when they come your way – results are read and analyzed by every key member of our product team and it’s one of the best ways to ensure that your voice is heard.

If you missed the survey, and have an awesome idea for a new feature that could benefit your survey team and other users, get in touch with our support team – we have a process in place to ensure that all feedback is taken into consideration and evaluated by the product team for potential inclusion in future releases.

Onwards and upwards! All with a little help from you, our loyal clients!

New feature: Enhanced survey termination options

We have spent the last couple of months ensuring that all of our clients on SaaS servers worldwide are up-to-date with our 5.6 update, which came with a ton of navigation changes and new features. But this week an all-new feature set is dropping for all users of our Voxco Online platform. It will give users a few new options for guiding respondents down different paths based on how they leave a survey.

For starters, we’ve renamed the ‘Messages’ page to ‘Survey Termination’ to better reflect the additional functions that now live on that page. Within that page there are a number of new options for defining actions that are prompted when respondents leave a survey. You can customize default messages and URL redirects based on whether a respondent completed the survey, was screened out, or abandoned the survey:

As seen on the bottom right of the screengrab above, for respondents who are coming from a third party sample provider, you can now choose to redirect these respondents back to that sample provider automatically. You can define different redirect URLs for each sample provider profile for completions, out-of-quota, and screen-outs. This is done once and those default redirect actions will be reflected across all of your surveys.

Once you have defined redirects for a specific sample provider, simply choosing ‘yes’ for the ‘Sample Provider Redirection’ option on an individual survey will apply those pre-defined redirect rules for sample provider respondents.

A more detailed breakdown of this new Voxco Online feature set is laid out in the release notes. They were distributed to support users via email this week, and can be accessed by all users on the login page for the Acuity platform. If you have any questions about these new features, let our support team know and they would be happy to show you how to take advantage of them!

Behind-the-Scenes with our Client Feedback Team

We have been making some of the industry’s most flexible survey tools for over 25 years. We’re always evolving our powerful multichannel platform, which includes launching new products, major releases, and regular maintenance and feature updates. Through it all, we’ve definitely become experts in the craft of survey software.

But savvy product managers know that there’s a gap between the knowledge that comes from creating and refining a product as a developer, and as an end user who is actively using it daily. To close that gap, our Voxco Online product team has long been tapping into the user perspective – what features do they need the most, how do they spend their time on the platform, what would they do differently?

Informally reaching out to users for feedback had always been happening, but just last year, our product team formalized a client outreach program that maximizes the impact of the feedback on the final product. The outreach has been invaluable; not just for our team, but for clients who could help shape the product’s development.

Now that it’s a formal part of our process, here’s a behind-the-scenes look at our client outreach programs – how they work, and how much of an impact they have had on the online survey tools. Let’s take a peek under the hood:

User Surveys

We make survey software, so it was a natural jump to use the platform to ask our own clients for feedback. To gain quantitative data about in-demand features, the surveys asked multiple choice and ranking questions that aimed to prioritize the relative importance of new features. At the end of each survey, qualitative data was collected via a series of open-ended questions that asked users to precisely describe what key features would maximize their organization’s use of the tool, and how existing functionalities could be further enhanced.

Advisory Committee

Post-survey, we wanted to continue the qualitative conversations, and dig deeper with active users on how they could maximize their productivity on the platform. So we assembled a team of 15 of our most active clients, representing varying industries, organization sizes and survey types. In the pursuit of more qualitative insights about specific upcoming features, we formalized this group into a client advisory committee.

When we are in the early planning stages of a major new release, we can now approach a team of active users as a sounding board. The conversation starts as an overview call to get their input on how they use a specific feature set. We then use this rich feedback to further define product requirements and create interactive mock-ups of the new feature set. We hop on a second call to present the mock-ups to their teams, and fine-tune the details over time.

Data galore!

It was nice to see complimentary patterns from our varied client types that helped validate our internal team’s existing direction. The client survey offered instant clarity on which new features were must-haves, which helped the product team to immediately start prioritizing the next few releases.

We were amazed by the long, detailed answers given to the open-ended questions. It was clear that clients were very open to the communication channel and were excited to have their voice heard. The responses helped stimulate new ideas for future features and started many active discussions among the development team.

We have witnessed very high involvement levels from all members of the advisory committee, and the resulting conversations feel very collaborative. The members often choose to gather project-specific suggestions from their larger team, and even share the feature mock-ups with them for more robust user feedback. It’s quite clear that the advisory committee enjoys being consulted and collaborating on feature development.

Overall, the entire process has helped us define a very solid road map for the next year worth of updates, and with the help of many of our users, we have populated our first 2 major releases with many of their most commonly requested features.

Coming soon: results

The earliest major release that was directly impacted by the new client feedback is coming out in just a couple of months! And the client feedback team has already moved on to collecting data on a future release that will enhance our reporting tool. Next month, we’ll share with you some of the results of the first few client outreach initiatives right here on the blog.

If you’re a user of the industry’s most flexible survey platform, keep an eye out for our surveys to join in the conversation – you could help us define the future of Voxco Online. Stay tuned!

Voxco Online v5.6 – Restructured Navigation

We’re excited to be managing a full roll-out across all of our SaaS servers that gives users access to the new Voxco Online (Acuity4) platform version 5.6.

The big news is that this version includes the release of Voxco Mobile Offline, our personal interviewing survey tool. It is integrated directly into the same platform as Voxco Online to maximize multichannel efficiency. If you’re interested in a demo, get in touch with us!

Even for online-only clients, there are a ton of new benefits to v5.6. This update integrates many client-requested updates to the overall navigation and layout of the platform. Here are a few of the biggest changes:

Maximized screen space

Elements within the platform and questionnaire editor have been aligned to the edges of your browser window. We have also eliminated tertiary navigation bars so that only a primary and secondary navigation remain:

  • The primary navigation is a permanent link to the four most common sections of the platform
  • The secondary navigation serves as a breadcrumb trail, offering easy access and quick actions for any step along the path to your current page.

The result of these changes is a more optimized experience. More of your important data fills more of the window while you’re editing questionnaires, sample lists, reports, and more. So get to work! 😉

Reporting via top navigation

We added a general ‘Reporting’ tab to the permanent navigation bar. It also provides one-click access to reporting subsections via a drop-down. Reporting for all of your surveys is now quickly accessible from anywhere in the platform.

Panels via top navigation

Panel Manager can now be accessed via the top navigation for anytime access. Using the secondary navigation breadcrumbs, you can easily jump directly to individual panels, panelists, and quick actions (imports, invitations, templates, etc).

Merged users & user groups

We have merged the two user management sections (users, user groups) into one single page instead of two. You can now view at a glance which users are in which user group. On the left you can access all of your user groups. In the central portion of the page, view and access individual users from the currently selected user group. New users and user groups can be added via a single, prominent button in the top right corner.

Search boxes

All lists now have search boxes to simplify access to specific surveys, users, user groups, panels, reports, templates, and more. See the examples above for quick searching user groups or individual users.

New features

v5.6 also includes a handful of brand new features, many of which are client-requested, and all of which will improve user productivity. You can read about them in our blogpost on January feature updates.

Want more?

All of our SaaS clients are being upgraded to v5.6 in the very new future. Release notes are available that detail all of the above changes in more detail. On-premise clients can request access to 5.6 at any time. Anybody else who is interested in learning more about v5.6 or seeing the new Voxco Mobile Offline in action can get in touch with us today! 🙂

January Feature Updates

It’s still early in the year, but we are already making major updates to the industry’s most flexible survey software.

The beta release of Voxco Mobile Offline and its integration into the existing Voxco Online platform has triggered a round of updates packaged together as Voxco Online 5.6. This new version will further improve the intuitiveness of the navigation layout, and add a few new navigation elements that will improve user productivity. We’re communicating these changes directly with clients for now. We’ll update the blog on Voxco Online 5.6 and Voxco Mobile Offline availability very soon.

Along with the navigation improvements, we are also packaging a handful of additional features based on feedback from clients and our own internal team of survey experts. Here’s a list of the new minor features hitting with the release of Voxco Online 5.6:

Detailed notifications & execution history on tasks/distributions

When importing samples or exporting results, users can now receive a comprehensive summary of which tasks and distributions were executed. Select the ‘send notification’ option for tasks that you want to have tracked in these reports.

  • Distribution summaries: Task name, survey name, description, content, schedule, and numbers of sends and failures.
  • Export summaries: Task and file name, file size, survey name, description details, schedule, filter details, and numbers of successful imports or failures.
Adding RGBA transparency for color picker

The color pickers within the questionnaire editor and Look & Feel editor now support RGBA transparency, so that survey creators can set transparencies for selected colors within their survey designs.

Show only pending/running distributions

We have added quick filters so that you can easily see which distributions are currently being executed and which ones are still pending. This will be a benefit for surveys that have a lot of distributions.

Updated survey engine default doctype to HTML

The default doctype for the survey engine has been changed from XHTML to the more standard HTML. This doctype offers better compliance with accessibility guidelines (e.g. WCAG).

Results encryption using PGP on export tasks

When you’re exporting survey results, you can now apply PGP (Pretty Good Privacy) encryption. Users who employ PGP encryption software can now use this method when sending results via email or uploading to an FTP. Select the ‘Encrypt files with PGP’ option (highlighted below).

Remove curly brackets and spaces from response exports

For all formats (except Open-End), survey responses are now exportable without spaces and braces – { } – for all system variables. Select the ‘Remove Curly Brackets and Spaces Of System Variables’ option:

If you have any questions about any of these, or how they work, let us know! We are rolling these updates out along with Voxco Online 5.6, and communicating details to clients directly. Plenty more information still to come on Voxco Online 5.6 – stay tuned!

December Feature Updates

voxco-december-features-updates-blogpost

At the end of another calendar year, we’re continuing to crank out new features for Voxco Online. Think of it as a holiday gift for our clients – we’re answering their wishes for new features that boost their productivity. We couldn’t have planned it better. 😉

Here are December’s new features, which mostly aim to better support SSS XML v1.2 with triple-s exports. Get in touch with us if you’d like help with executing any of them:

  • Added ‘Dichotomize multiple’ options for TXT exports. Previously, the ‘dichotomize multiple’ option was only available for CSV, Excel and SPSS formats. Starting this month, you will have the option to also export as TXT files (not available for SAS, SCT, SPS, or QAX formats).
  • Export all columns. If your data has multi-response questions (e.g. checkbox questions) and numeric codes, you will now be able to to select ‘dichotomized multiple’ and a .SSS format to create a data file with dichotomized numeric codes.
  • Exporting loops in questionnaire order. Traditionally, the default order for exporting looped question lists followed a response-focused order (e.g. Q1_R1, Q1_R2, Q1_R3, Q2_R1, Q2_R2, Q2_R3, Q3_R1, etc.). Now you can export looped question lists in a question-focused order (e.g. Q1_R1, Q2_R1, Q3_R1, Q1_R2, Q2_R2, etc.). This will include the option to export in TXT (SSS, Triple-S XML), Excel and CSV formats.
  • Added filter option to exclude surveys where panelists are inactive. We’ve added a filtering property to the Web API for Panel Manager that allows the ability to exclude surveys for which the panelist respondent is inactive. Enabling this will only return results where the respondent status is active.
  • Delete results via API after exporting. If you integrate with our system through an API, you can now delete a survey export task from a third party system. This prevents export task lists from growing indefinitely on the third party system.
Updates rolling out now!

Our SaaS servers are getting this update as early as this week. If you’re a client who hosts Voxco Online on your own premises, get in touch with us to schedule an update that will include these new exporting options.

Four New Software Feature Updates this November

november-2016-voxco-feature-updates

This month we’re rolling out another handful of helpful features that will make managing survey projects easier for our loyal users. Many of these monthly feature updates are client-requested, so don’t be shy – let your Voxco rep or support team know what new features you want to see in the future!

Here we go:

1. On-premise SAML Survey Access

SAML Survey Access is an option that is now available for our On-Premise customers (yes – we offer on-premise survey software). This will make a big difference to our on-premise users who seek an extra level of third party security when they are authenticating respondents. SAML access lets users authenticate survey respondents using a SAML claim attribute mapped to the respondent PIN. This needs to be integrated by users on their side, but now the Voxco platform will play nicely with SAML authentication providers.

2. Delete sample files off FTP

After you’ve finished uploading sample lists off of the FTP site, we’ve added a single-click option to the Import Sample process that allows for the automated deletion of the sample source file from the FTP site after it has been successfully imported.

On the sample import window, under source: FTP, there is now a check box that you can select called “Delete file after download.”

3. Saveable response variables

Users will now see that the variables they have input on the Responses page will automatically be saved when they load a new page or log off, and return later to complete what they were doing. Once the user returns to the response page, previously saved variables will be displayed as they were last left and can be edited from that point. The variables will be automatically saved on a per survey and per user basis; this should boost productivity among our regular survey programmers.

4. Survey link variables on exports

When exporting respondent and response data, a Survey Link system variable can now be added to the files. This could help users in various situations, including those who create follow-up email campaigns in separate software – the unique survey URL can now be included in the export file and imported into personalized emails that include the correct, unique survey link.

All changes coming soon

Change number 1 above is available now for all of our on-premise platform users. Contact your Voxco rep or our support team to schedule a time to update your on-site software with all of the above updates.

We’re rolling out the other three changes for our SaaS client starting this week. Call or email our support team if you have any questions about the updates and how to use them. Talk next month!

Feature Update: Enhanced questionnaire structure view

This week we started rolling out the newest version of our Voxco Online SaaS platform to include a highly requested feature. In the past, after questionnaires were written and programmed, the default preview display made it difficult to present the questionnaire structure to others and request their feedback. Well no more!

We have reviewed and updated the entire questionnaire structure preview to make it more helpful when presenting questionnaires to others.

These changes will make the questionnaire structure preview easier to understand on-screen, including the ability to add survey settings and block settings directly via the display. We’ve also added an option to export the questionnaire structure display into Microsoft Word as an HTML file. The Word file can then be formatted, edited, and presented to others:

img2_1000

Now Voxco Online users can easily share questionnaire structure with non-users, who can see all questionnaire language and survey logic in one place. This is especially helpful for market researchers who regularly present questionnaire content and flow to their clients for their feedback and approval.

If this is something that could benefit your market research team, give it a try! You can access the new questionnaire structure preview directly from the survey editor with the slider under the side navigation (choose ‘Structure’):

voxco-online-questionnaire-structure-view

You can then export the previews to an HTML file by choosing ‘Print All’ or ‘Print Selected’ in the side navigation, and then choosing the new ‘Save as HTML for Word’:

voxco-online-questionnaire-structure-print-options

Stay in touch! We’re regularly updating the software with new features, many of which are requested by clients.

August Software Feature Updates

August Voxco Survey Software Feature Updates

Another month, another round of survey features being added to the Voxco platform. We’re excited to update you on what’s new now that the software was updated overnight. Here we go!

SFTP Support

When uploading survey results to an external site, or downloading raw data files for importation into the Voxco survey platform, we now offer full SFTP support in addition to the pre-existing FTP service.

SFTP is an even more secure method of transferring data that uses a private and safe data stream. Its major benefit is that it encrypts the connection between your computer and the FTP server, never sending file data or passwords as clear text.

SaaS Support for Twilio

Twilio allows its users to programmatically make phone calls and send text messages using its web service APIs. Now, Voxco clients who regularly use Twilio’s short codes when auto-sending SMS text messages can now be fully compliant with provider requirements by enabling an automated response for keywords like ‘help’, ‘stop’, or ‘unsubscribe’.

Survey Widgets Compatibility

Ok, this one isn’t new, but we’d like to highlight it anyways. Survey Widgets offers the ability to add even more innovative features to your online surveys (e.g. enhanced sliders, rotating image galleries, or dynamic image rankings). Fun surveys enhance the respondent experience and drive completion rates & response quality. Their entire library of widgets are fully compatible with Voxco Online and Voxco Mobile Offline.

Lookup Table Filter Conditions: New Operators

You can now more easily return values which are or are not in a list of comma-delimited values by using the new In/Not In operator.

AllRows Piping Command

You can combine the above operator with the new AllRows piping command to generate a CSV list of all answers across a loop.

The command can also be used to return a list of all answers for all mentions of a specific question across all rows of a loop.

For example:

Q1 Checkbox question with choices 1,2,3

  • Q1 loop 1 = 1
  • Q1 loop 2 = 1,2
  • Q1 loop 3 = 3

[Q1.AllRows] will return 1,1,2,3

Update Details

Have any questions about the above functions or compatibilities? Contact your local support center or your Voxco rep. We’re happy to help you get the most out of your Voxco survey software!

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