Airbnb Invents a Call Center That Isn’t Hell to Work At

Airbnb Invents a Call Center That Isn't Hell to Work At

As the research industry is evolving, so are those involved. Airbnb has designed and built a modern customer experience call center around behavioral patterns with all the trappings you might find at a popular tech company.  To enable solving problems in a hierarchy-free setting, they have shared desks, couches, light wood and exposed brick, surrounded with a variety of public spaces.  Not only have they garnered greater allegiance to the company with this design, but the best benefit is that they are collectively more productive.   

Read the source article at WIRED

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