January Feature Updates

It’s still early in the year, but we are already making major updates to the industry’s most flexible survey software.

The beta release of Voxco Mobile Offline and its integration into the existing Voxco Online platform has triggered a round of updates packaged together as Voxco Online 5.6. This new version will further improve the intuitiveness of the navigation layout, and add a few new navigation elements that will improve user productivity. We’re communicating these changes directly with clients for now. We’ll update the blog on Voxco Online 5.6 and Voxco Mobile Offline availability very soon.

Along with the navigation improvements, we are also packaging a handful of additional features based on feedback from clients and our own internal team of survey experts. Here’s a list of the new minor features hitting with the release of Voxco Online 5.6:

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2017: Market Research Industry Predictions

Lenny Murphy recently compiled the annual ‘Predictions about Insights & Analytics’ list on the Greenbook blog, in which he asks 40 industry thought leaders about the top market research trends and themes that will emerge/evolve in 2017. It’s a must-read for everyone in the industry.

Like good researchers would do, it’s most helpful to look at recurring trends in responses and extracting those as truths. Certain topics came up over and over again – and that helps give an idea of where the industry as a whole feels they should most be focusing on. There are two main throughlines that stood out when reading through the full list:

  • Polling pushback. Most worrying is the expected negative blowback thanks to dropping public confidence in polling associated with a string of notable failures through 2016. The spotlight will be on us – can we improve the accuracy of population-level predictions?
  • Automation technology. Automation technology, led by Big Data and AI, is going to affect almost every element of our industry. How can we embrace the automation side of data collection in a way that still shows off the unique value of an insights professional?

The trends noted above will most likely have the biggest impact on the industry as a whole. Here’s how it breaks down:

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4 ways survey call centers are adapting to new TCPA changes

Change is sweeping across the decades-old phone survey industry, and large survey call centers across the US are reacting in a variety of ways to the new TCPA regulations that we summarized last week.

As one of the industry’s leading suppliers of phone survey research systems and dialers in the US, the Voxco team has a unique point of view on the 2016 reality of the dialing landscape. We have a direct connection to many of the largest and most advanced survey call centers in the US, and we have talked numerous times with most of them since July 2015, when the TCPA changes were first announced.

We’ve seen first-hand how most of them initially reacted to the updated regulations, and how they have adapted in the 18 months since. Here are four distinct groups that we have observed:

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Still shifting: An update on TCPA and survey dialing in 2016

Despite the FCC labeling their sweeping new TCPA changes as final back in July 2015 when they were announced, the actual dialing reality for survey call centers in the US is still shifting and settling.

The initial July 2015 ruling was a set of strict, sweeping changes that affected everyone in the phone survey research industry. In summary, it stated:

  • An autodialer may not be used to contact any mobile number in the US unless explicit consent was received from the number’s owner.
  • Dialing hardware could not be used, even if it only had the ability to be used as an autodialer, regardless of whether those features were being used.
  • The burden of knowing which numbers were mobile and which were landlines rested on the shoulders of the dialing party. If a number had been reassigned, a call center was responsible for tracking the change, and was only given a single erroneous dial to figure it out.
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Four New Software Feature Updates this November

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This month we’re rolling out another handful of helpful features that will make managing survey projects easier for our loyal users. Many of these monthly feature updates are client-requested, so don’t be shy – let your Voxco rep or support team know what new features you want to see in the future!

Here we go:

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Feature Update: Enhanced questionnaire structure view

This week we started rolling out the newest version of our Voxco Online SaaS platform to include a highly requested feature. In the past, after questionnaires were written and programmed, the default preview display made it difficult to present the questionnaire structure to others and request their feedback. Well no more!

We have reviewed and updated the entire questionnaire structure preview to make it more helpful when presenting questionnaires to others.

These changes will make the questionnaire structure preview easier to understand on-screen, including the ability to add survey settings and block settings directly via the display. We’ve also added an option to export the questionnaire structure display into Microsoft Word as an HTML file. The Word file can then be formatted, edited, and presented to others:

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August Software Feature Updates

August Voxco Survey Software Feature Updates

Another month, another round of survey features being added to the Voxco platform. We’re excited to update you on what’s new now that the software was updated overnight. Here we go!

SFTP Support

When uploading survey results to an external site, or downloading raw data files for importation into the Voxco survey platform, we now offer full SFTP support in addition to the pre-existing FTP service.

SFTP is an even more secure method of transferring data that uses a private and safe data stream. Its major benefit is that it encrypts the connection between your computer and the FTP server, never sending file data or passwords as clear text.

SaaS Support for Twilio

Twilio allows its users to programmatically make phone calls and send text messages using its web service APIs. Now, Voxco clients who regularly use Twilio’s short codes when auto-sending SMS text messages can now be fully compliant with provider requirements by enabling an automated response for keywords like ‘help’, ‘stop’, or ‘unsubscribe’.

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July Software Feature Updates

July Voxco Survey Software Feature Updates Windows 10 Blog Header

Voxco regularly integrates brand new features to our online survey software. Sometimes these are based on client requests, sometimes they’re just add-ons that our hard-working development team thinks would be an awesome addition to what is already the industry’s most flexible survey platform.

We’re going to get in the habit of sharing these new features with you via the blog each month as they are released. The features below were updated onto our SaaS platform yesterday, July 20.

Keep an eye out for future updates. For now, here’s what’s new this July!

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Events Season Recap

photo_by_Allen_McEachern

May and June are always a flurry of industry events. And Voxco attends as many of them as possible – the level of insight that can be gained and connections that can be made via networking at these events is unmatched. Roll the highlights reel!

In May, Vincent and Jeb attended AAPOR in Austin. There is literally no better event for hearing North American pollster thought leaders share what’s trending in the world of public opinion and survey research. It’s awesome to have detailed conversation about survey strategy with people who love the topic as much as we do – shout out to a few clients we spent time with there: NORC, Precision Opinion, Siena College, Recon MR and Roanoke College.

At the end of May, Voxco had a different kind of event experience. C2 Montréal is one of the largest and most influential business conferences in North America, and it happens right here in our home town. We reached out to C2 this year and offered our platform and our professional scripting services to help them get a better attendee feedback system than they had been getting from the lower-end DIY platform they used in years past. For the first time, they combined post-event online surveys with in-the-moment mobile interviews, which gave them a much more robust level of feedback. Keep an eye out for a more detailed client success story, coming soon.

Speaking of Voxco having the home field advantage, MRIA was also held in Montreal this year. Two and a half jam-packed days of Canadian-focused #MRX insight from some of the premier industry thought leaders. Our booth was a center of attention both for our own clients and new friends we met for the first time. The Canadian crowds always put a smile on our faces, and it was awesome to welcome them to our own city!

New this year was our first appearance at ICES-V just last week. The once-every-four-years International Conference on Establishment Surveys brought us into contact with a number of leading statisticians from across Europe and the world. Our CEO, Raymond, is especially numbers-savvy, so he was gleefully absorbed with talking shop with many of the world’s leading national statisticians. The advanced professional capability of our platform really drew in the crowds to the Voxco booth and software demonstration, and we can’t wait to tailor a the right platform for many of them.

So now the summer is here. And with it comes a short lull in industry events. As we put our nose to the grindstone and plan our run up to Fall and our first few conferences (ESOMAR and others) it’s nice to have a short moment of focus on what matters: making killer multichannel survey tools. But gosh do we love the chance to share our survey nerdery with like-minded industry colleagues! 😉

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