Project Management and Professional Services

Voxco Edge - Project Management

A team of experts in project management ensures the optimal implementation of Voxco solutions. A project manager is assigned to each client. From the solution's start-up phase to its final approval, the project manager is the main point of contact between Voxco and the client.

Our project management services include:

• Solution's technical validation in the client's environment
• Identification of problems and assessment of specific needs when necessary
• Analysis of data transfer to Voxco Panel Manager (if need be)
• Establishment of project steps and development of a detailed plan
• Organization of the project launch
• Installation planning
• Approval of installation plan
• Training coordination
• Validation of solution's acceptance by client
• Identification of any additional professional service that may answer a specific need, for instance support in programming questionnaires, the analysis of a Web portal configuration, etc.
  
  

Voxco Edge - Professional Services

With 20 years of experience around the world, Voxco's professionals possess the expertise and knowledge needed to meet the most complex industry requirements. Our clients benefit fully from this expertise that allows them to offer better services to their own clients.

Voxco Edge experts offer the following professional services:

• Audit and consulting
• Onsite support at start-up stage of projects
• Sampling strategy
• Questionnaire programming / scripting
• Coding of open-ended questions
• Creation of tools specific to a given survey
• IVR programming
• HTML page programming
• Management of calling lists and of invitations
• Test of scripts and of survey questionnaires
• Computerization of complex or specialized studies (database development, cleaning and merging procedures, survey development, etc.)
• Launches of calling campaigns
• Quota management and monitoring
• Monitoring of response rates and management of follow-ups
• Open-ended response processing
• Data processing and analysis:
  • Analysis of results, production of tables and reports, multivariate analysis, statistical analysis (StatXP, SAS, SPSS), publishing of results on Intranet/Internet
• Production of personalized reports